These terms are designed to ensure our time together is clear, respectful, and supportive. If you have any questions at all, please don’t hesitate to ask - I’m here to help.

💬 Best Advice & Your Choices

I always offer advice and recommendations with your best interests in mind, based on my experience and training. However, all decisions made during or after our sessions remain your responsibility.

🔒 Confidentiality

Your privacy and trust mean everything to me. I will never share personal details or information about your space or belongings with anyone else, unless legally required.

📄 Privacy & GDPR

Any personal data you provide will be handled with care and in line with GDPR regulations. You can read my Privacy Policy on my website.

📸 Photos & Social Media

I may ask to take before-and-after photos of your space (with your consent) for my own records and to demonstrate progress. These will only be used on social media or in marketing with your written permission and always anonymously unless agreed otherwise.

⚠️ Disclaimer

While I am fully insured as a Professional Organiser and Bookkeeper, please be aware that I am not a cleaner, removal company, therapist, or licensed financial advisor. My support is practical, kind and non-judgemental and I work within the scope of my qualifications and experience.

🧹 What I Do & Don’t Do

My services include decluttering, organising, light lifting, simple paperwork systems, digital and photo organisation, and gentle bookkeeping support. I don’t provide deep cleaning, removals, or heavy lifting that could risk injury or damage. I’m happy to recommend trusted services if needed.

🚗 Removal of Items

You are responsible for the final decision on what to let go of. I can support you in making those choices and help bag and label items for donation or disposal. If agreed in advance, I may assist with dropping off small items to charity (time and mileage may apply).

🕒 Bookings, Payments & Cancellations

To confirm your booking, full payment is taken in advance of the session. If you need to cancel or reschedule, please give at least 48 hours’ notice. Late cancellations will be charged at 100% of the session rate.

💳 Payment Terms

Payments can be made by bank transfer. If I purchase any agreed materials/resources for your session, these costs will be reimbursed in cash on the day unless otherwise arranged.

🚙 Access & Parking

Please ensure I have safe, legal access to your property and parking available nearby. If parking fees apply, these will be added to your invoice.

🏠 Who Will Be Present

For safety and clarity, please let me know in advance who will be at the property during our session (including family members, visitors, or tradespeople). This helps me plan the session and ensures a comfortable, secure environment for both of us.

🚻 Facilities

For longer sessions, I kindly ask that a toilet is available for my use during our time together. If this is not possible, please let me know in advance so I can plan accordingly - for example, by arranging to use nearby facilities such as a shop or café.

🐾 Pets / Smoking / Allergies

Please let me know in advance if you have pets, smoke indoors, or if there are any allergies I should be aware of (for you or me). This helps ensure a safe and comfortable session for both of us.

🛏 Travel & Accommodation (if applicable)

If your home is outside the Glasgow area, a small travel charge may apply. For longer-distance bookings, accommodation costs may be discussed and agreed in advance.

⏰ Hours of Work

A standard working day is up to 7 hours, including a short break. Shorter sessions are also available. I’ll always work at a pace that feels comfortable for you.

🚫 Safe & Respectful Environment

For the wellbeing of both of us, sessions must take place in a safe, respectful environment. If a client is under the influence of drugs, alcohol, or any substance that may affect judgement, behaviour, or safety, I reserve the right to end the session immediately. In this case, no refund will be provided.
I also reserve the right to withdraw services if I experience harassment, abuse or unsafe conditions.

🛡 Health & Safety

I take care to work safely and respectfully in your home. However, I cannot be held responsible for injuries, accidents, or damage that occur because of moving, lifting, or handling your belongings. Please ensure that walkways and working areas are safe and accessible before our session begins.

📦 Liability for Belongings

While I will take every care with your belongings, you remain responsible for all final decisions about keeping, discarding or relocating items. I cannot accept liability for loss or damage of items during the organising process.

🎯 Professional Boundaries

My role is to support you with decluttering, organising, and bookkeeping in a practical, non-judgemental way. I do not provide therapy, medical, legal or financial advice beyond the scope of my training and insurance.

🤒 Illness Policy

If you or anyone in your household is unwell with a contagious illness (such as flu or stomach virus), please reschedule your appointment. If I arrive and it is unsafe to continue, the session may be ended and rescheduled at my discretion.

❌ Right to Refuse or Terminate Services

I reserve the right to decline or end a booking if I believe the environment is unsafe, beyond the scope of my services or not in line with these Terms. In such cases, refunds will not be provided.

✅ Client Responsibility

By booking a session, you confirm that all information you provide to me - including details about your property, household members, pets, health considerations and any other relevant circumstances - is accurate and complete to the best of your knowledge. This helps me deliver a safe, effective and supportive service.

✍️  Agreement 

By booking a session with B Sorted, you confirm that you agree to these Terms & Conditions.