At B Sorted, your privacy is important to me. This policy explains how I collect, use, and protect your personal information when you work with me, visit my website, or contact me.

Who I Am

B Sorted is a professional home organising and bookkeeping service based in Glasgow, UK.
Email: contact@bsorted.co.uk
Website: www.bsorted.co.uk

What Information I Collect

I may collect and store the following information:

• Your name and contact details (email, phone number, address)
• Details about your home or business relevant to the services I provide
• Notes from our conversations and organising sessions, including information relevant to the services requested
• Documents or information provided by you for organising, filing or digitisation services
• Photographs taken with your permission for organising, progress tracking or marketing purposes
• Payment and invoicing details (no card information is stored)
• Website usage data (via cookies - see below)

How I Use Your Information

Your personal data is only used to:

• Provide the services you've requested
• Communicate with you about bookings or services
• Send invoices and track payments
• Improve my services
• Comply with legal or insurance obligations

Sharing Your Information

I will never sell or rent your information. I may share your details only when:

• Required by law (e.g. HMRC or insurance audits)
• You have given explicit consent

How I Store and Protect Your Information

Your data is stored securely using password-protected devices and trusted cloud-based platforms such as Google Workspace, Xero and other business systems used to provide services and manage client records. Any physical notes are stored securely and shredded once digitised or no longer needed.

How Long I Keep Your Information

Client records are normally retained for up to 7 years to comply with accounting, insurance and legal requirements. Information that is no longer required is securely deleted or destroyed.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data I hold about you
• Ask for any incorrect data to be corrected
• Request that I delete your information (unless legally required to keep it)
• Withdraw consent at any time

To exercise these rights, please email me at contact@bsorted.co.uk.

Data Protection Complaints

If you have a concern or complaint about how B Sorted has collected, used, stored, shared or otherwise handled your personal information, please contact me at:

Email: contact@bsorted.co.uk

Please provide as much detail as possible so that I can properly investigate the matter.

I will:

• Acknowledge receipt of your complaint within 30 days of receiving it
• Review the information provided and make appropriate enquiries
• Contact you if further information is required
• Respond without undue delay once the matter has been investigated
• Inform you of the outcome and any action taken

If you remain unhappy with my response, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Cookies & Website Analytics

My website may use basic cookies or analytics tools (like Google Analytics) to track visits and improve the site. These do not identify you personally, and you can adjust cookie settings in your browser at any time.

Changes to This Policy

This privacy policy may be updated from time to time. I’ll always post the most recent version on my website.

Questions or Concerns?

If you have any questions about how your data is handled, please don’t hesitate to get in touch.

You may also contact me if you wish to access, correct, update or discuss how your personal information is handled.

🌿 Let’s make space for what matters - safely, and with trust.