These terms are designed to ensure that our time together is clear, respectful, and supportive. If you have any questions at all, please don’t hesitate to ask, I’m here to help.

💬 Best Advice & Your Choices

I always offer advice and recommendations with your best interests in mind, based on my experience and training. However, all decisions made during or after our sessions remain your responsibility.

🔒 Confidentiality

Your privacy and trust mean everything to me. I will never share personal details or information about your space or belongings with anyone else, unless legally required.

📄 Privacy & GDPR

Any personal data you provide will be handled with care and in line with GDPR regulations. You can read my Privacy Policy on my website.

📸 Photos & Social Media

I may ask to take before-and-after photos of your space (with your consent) for my own records and to demonstrate progress. These will only be used on social media or marketing with your written permission, and always anonymously unless agreed otherwise.

⚠️ Disclaimer

While I am fully insured as a Professional Organiser and Bookkeeper, please be aware that I am not a cleaner, removal company, therapist, or licensed financial advisor. My support is practical, kind, and non-judgmental, and I work within the scope of my qualifications and experience.

🧹 What I Do & Don’t Do

My services include decluttering, organising, light lifting, simple paperwork systems, digital and photo organisation, and gentle bookkeeping support. I don’t provide deep cleaning, removals, or heavy lifting that could risk injury or damage. I’m happy to recommend trusted services if needed.

🚗 Removal of Items

You are responsible for the final decision on what to let go of. I can support you in making those choices and help bag and label items for donation or disposal. If agreed in advance, I may assist with dropping off small items to charity (time and mileage may apply).

🕒 Bookings, Deposits & Cancellations

A non-refundable deposit of £30 is required to secure your booking, with the balance due before the session. If you need to cancel or reschedule, please give at least 48 hours’ notice. Late cancellations may be charged at 100% of the session rate.

💳 Payment Terms

Payments can be made by bank transfer. If I purchase any agreed materials/resources for your session, these costs will be reimbursed in cash on the day unless otherwise arranged.

🚙 Access & Parking

Please ensure I have safe, legal access to your property and parking available nearby. If parking fees apply, these will be added to your invoice.

🐾 Pets / Smoking / Allergies

Please let me know in advance if you have pets, smoke indoors, or if there are any allergies I should be aware of (for you or me). This helps ensure a safe and comfortable session for both of us.

🛏 Travel & Accommodation (if applicable)

If your home is outside the Glasgow area, a small travel charge may apply. For longer-distance bookings, accommodation costs may be discussed and agreed in advance.

⏰ Hours of Work

A standard working day is up to 7 hours, including a short break. Shorter sessions are also available. I’ll always work at a pace that feels comfortable for you.

✍️ Agreement

By booking a session with B Sorted, you confirm that you agree to these Terms & Conditions. A written agreement can also be provided if preferred